Multiple Placements at Phones 4u

Wednesday, January 11, 2017

THE CLIENT

Phones 4u is the UK's leading independent mobile phone retailer for the youth and value segments, offering all networks and handset brands, and is recognised for its success in engaging with these audiences through its unique standout marketing, social media activity and through offering a market leading smartphone range. Leading the way in the mobile industry through its excellent customer service, award-winning advertising and differentiated in-store experience, Phones 4u has over 500 stores and is still growing. Phones 4u known for running the largest Ofsted accredited retail apprenticeship programme in the UK. Significant investment in the training and development along with a unique in store customer consultation process means Phones 4u delivers unrivalled mobile expertise and advice tailored to individual customers’ needs. As a result, one in four new contract smartphones sold on the high street are through Phones 4u.

CHALLENGES

Due to a period of exceptional growth, the need arose to fill a number of vacancies in the South HR team. It was imperative that the candidates recruited to these positions were an ideal fit in order to contribute to the continuing success of the company. After briefing several agencies, Hudson HR stood out as the only consultancy able to deliver exactly what was required. Essentially they needed a relationship that was built on trust and assurance of successful and sustainable delivery.

Just as crucial was a complete understanding of the client’s requirements on the recruitment consultancy’s part, not just of the company and job roles, but also the team fit of both candidates into the current Phones 4u team.

The initial contact with the Hudson HR consultant proved fruitful – an instant rapport was created, which developed into a successful working relationship following face-to-face meetings. Phones 4u felt from the start of the process that we really understood their needs which in turn helped us stand apart from other agencies.

SOLUTIONS

The Hudson HR consultant took considerable care in ascertaining exactly what was required, whilst finding out about the HR business partner herself, the team dynamic, team capability and how the team operates. Having all the information and being diligent paid dividends; time was taken by Hudson HR to meet potential candidates and thoroughly establish culture and team fit, as well as the relevant work skills and experience.

Hudson HR also impressed by being constantly accessible – consultants ensured that they were always available on their mobiles and continually kept all parties informed. It was also felt that Hudson HR struck the right note with regard to approach; having avoided the “too pushy” method. On top of that, it was clear to Phones 4u that we truly had their interest at heart.

RESULTS

The end of a successful and enjoyable recruitment process saw a number of people placed at Phones 4u who are all still there today and are excelling in their roles.